Frequently Asked Questions

  • Connector.

    Need that last piece of the puzzle?

    You’re in the right place! We’ve dedicated this section to answering our most common questions. Can’t find an answer? Please Email or call us at (844) ZZZ-ENVI (999-3684) (7am-10pm EST, excluding holidays) so we can take care of you!

  • Connector.

    Do we respect your right to privacy?

    Oh yeah we do! We’re 101% truthful about how we do business. Rest assured no matter what, your private information will NEVER be shared or sold. Please click for our comprehensive Privacy Policy. We try to take an extra step to take care of our customers.

  • Connector.

    Is Envi's website safe from hackers?

    Yes! In fact, our security engineers test our website every day to make sure it stays safe. We’re extremely proud of our sophisticated, proactive Anti-Hacking & Anti-Fraud Security Measures. We feel that whatever can be done is still too little in the name of the security and privacy of our customers. We happily go the extra mile for you!

  • Connector.

    Can I try an Envi Mattress or Pillow?

    Absolutely! We encourage it! We have a 120 Day / 4 Month trial period so you can test out your new Envi product and make sure it’s really for you! Every single Envi customer gets this advantage. We want to make sure what you get from us really is the best sleep solution you’ve ever had, Guaranteed. We owe it to you as our loyal customer!

  • Connector.

    Does Envi have a Warranty?

    We like to think we’ve formulated the best Warranty in the industry for our products! We do this because high quality products should always carry a formidable guarantee. Check out our snazzy Warranty Page for more information about it!

  • Connector.

    Need that last piece of the puzzle?

    You’re in the right place! We’ve dedicated this section to answering our most common questions. Can’t find an answer? Please Email or call us at (844) ZZZ-ENVI (999-3684) (7am-10pm EST, excluding holidays) so we can take care of you!

  • Connector.

    Do we respect your right to privacy?

    Oh yeah we do! We’re 101% truthful about how we do business. Rest assured no matter what, your private information will NEVER be shared or sold. Please click for our comprehensive Privacy Policy.

  • Connector.

    Is Envi's website safe from hackers?

    Yes! In fact, our security engineers test our website every day to make sure it stays safe. We’re extremely proud of our sophisticated, proactive Anti-Hacking & Anti-Fraud Security Measures.

Position your mattress on top of your bed frame and find the ends of the plastic wrap stuck to the side of the roll. Pull on the end of the plastic until the mattress is completely unrolled.
Roll the mattress out so that it’s flat, then pull off the remaining plastic. Let it expand 2-3 hours and your mattress will be ready for sleep!

Keep in mind that some of our mattresses are compressed to smaller than their expected size in order to make shipping easier. As soon as you fully remove the mattress from the plastic, it will expand to its correct size.

It absolutely is. We have the research to back up our claims.

According to the National Institutes of Health, an average human spends about one third of their life sleeping. Assuming an average human life span of 78 years, that equates to about 26 years each person spends sleeping in their lifetime.

With that fact in mind, here at Envi® we have a steadfast ‘Golden Rule’. WE WILL NEVER knowingly manufacture a mattress we can discern in any feasible way could ever hurt us or our customers. If it’s not safe we don’t want to make it. We invest a lot of time and money into our Research & Development. We cut no corners making sure our technologically superior mattresses are never harmful to us, our pets, or our environment.

Envi® holds CertiPur® Certification on all of our mattress technology. CertiPur® is a 3rd party industry foam certifier. Being certified by their organization means that every mattress we sell has been tested and proven to be free of:

    Ozone Depleters (Chlorofluorocarbons)
    PBDE Flame Retardants (Polybrominated Diphenyl Ethers)
    Heavy Metals (spring coil mattresses have a reputation for contaminated metals)
    Formaldehyde (used in popular industrial glues and embalming fluid – Toxic)
    Phthalates (chemical which makes plastics softer and more flexible – Toxic)

CertiPur® Certification also proves our mattress has extremely low VOC (Volatile Organic Compound) emissions for indoor air quality – less than 0.5 PPM (Parts Per Million), in fact.

What we listed above is very harmful stuff that ends up in some of the mattresses coming from China. It’s even been found in mattresses legitimately made right here in the USA. It’s a classic case of the “Made in the USA (from poor quality and sketchy parts made in China)” scenario. Just because they say they made your mattress here in the USA, does that mean the foam they used was actually made in the USA too?

Here at Envi® we try to make as much of our technologically superior mattress in the USA as we possibly can. The furthest we manufacture any of our propitiatory mattress components is right over the border in Canada. Everything else is made in the USA, with final assembly and packaging done at our cutting-edge factory in Massachusetts.

Our Envi Mattress is comprised of three layers of high-quality, high-performance foams, blended to our cutting-edge propitiatory design specifications.

The sleep surface is our Envi Lay-Tech latex like non-allergen foam. Our comfort and cooling layer is our Envi Thermal Cooling Technology (TCT) heat-sinking foam. Our structural layer is our high density Envi base foam made with soy oils. Our foams have been tested to be safe by all CertiPur industry standards.

We have a 120 night sleep trial featuring hassle-free returns. This means that you can try an Envi Mattress for 4 months in the comfort of your own home and if you don’t like it for any reason, return it for a full refund!
The Envi® Mattress is 12 Inches thick and matches standard mattress dimensions:

Twin: 39″ x 75″ x 12″
Twin XL: 39″ x 80″ x 12″
Full: 54″ x 75″ x 12″
Queen: 60″ x 80″ x 12″
King: 76″ x 80″ x 12″
California King: 72″ x 84″ x 12″

Our technologically-superior fire barrier is essentially a fabric blend, which when uniquely blended together is inherently flame retardant. This fabric blend fits on the mattress like a sock, underneath the cover, and allows us to completely avoid using any harsh chemical flame retardants in our foam. Our fabric fire barrier is TB117-2013 compliant.
It isn’t necessary to use a protective cover with the mattress – but if you’re concerned about pets, spills, etc., it can be beneficial to use one to make cleaning up easier. Keep in mind that you should always keep your factory cover on your mattress to make sure your warranty isn’t voided.
The cover is an extremely high-quality renewable mix of Bamboo Rayon quilted fabric. Our cover is 100% Hypoallergenic as well as delightfully Dust Mite resistant.

WE ARE ONE OF THE ONLY MEMORY FOAM MATTRESSES ON THE GLOBE FEATURING A COMPLETELY REMOVABLE COVER! THIS ALLOWS FOR EXTREMELY EASY CLEANING & REFRESHING AT ANY TIME!

The Envi mattress does not come with a box spring, but it doesn’t need one. The mattress works great with most frames and foundations, including platform frames, slatted frames, box springs, wooden foundations, and even the floor. If you already have a box spring, you can use it with the mattress as long as it’s not damaged or sagging. But of course Envi does offer our engineered foundation system made exclusively to fit our mattresses. Our foundations are delivered as easily as our mattresses direct to your door. Simple to assemble, great for limited delivery spaces where you want a bigger mattress and foundation but were limited in the past.
No heavy lifting here! Our unique layered design mattress never needs to be flipped!
Yes! You can use our mattress with a heating pad and no damage will occur to the memory sleeping surface or factory cover.
Your Envi Mattress will support up to 600 pounds per person, for a total of 1200 pounds on a two sleeper mattress.
Yes we absolutely can! Please contact us at (844) 999-3684 with your unique requests.
No judgement here, you absolutely can sleep directly on your Envi® Mattress, as long as our factory mattress cover is on it. Don’t let anyone stop you from following your dreams, but keep in mind that you should always keep your factory cover on your mattress to make sure your warranty isn’t voided. We suggest you use some stylish sheets to really let your personality show through. If we were you we’d ideally also get a mattress protector, just to be safe.
The Envi Mattress has the same support at the sides as it does at the center. When you lie down or sit on the edge of the mattress, you shouldn’t feel like you’re rolling or sliding off. The Envi mattress construction will give a 100% sleep surface versus traditional mattresses where only 80% of the mattress is sleep able because of metal side wall constructions.
There is no need to air the Envi mattress. Envi uses the highest technology foams and textiles which do not have any known off-gassing tendencies.
Our mattresses work great with most popular and adjustable bed frames. The proprietary foam recipe blends we use makes our mattress very flexible. This allows your new Envi® mattress to easily bend to incline or recline as needed without causing any damage to your mattress or voiding your Envi® warranty.